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‎10-04-2024 06:43 AM

HP Recommended
Product: Victus by HP 15.6 inch Gaming Laptop 15-fa1000 (8B483AV)

Hello,

 

I purchased my new gaming laptop yesterday and charged it up completely before installing anything.

I have had to recharge it EVERY time I have gone to use it, as the percentage had dropped to below 40% extremely quickly (within 30minutes of use). It seems I will need to have it plugged in to use in the future, and that is not what I purchased a notebook for! 

 

I have run the battery tests, and they came back that the battery is good. I cannot make sense of this. 

also, the left "clicker" on the mouse pad sticks.   

 

Do I take it back to the company I purchased from to have it sent to you for fixing? is there something I can do from home at all?

 

I really do not want to get it replaced as I have just used 150GB of internet data just installing everything my son and I want for our gaming. 

 

I hope you have a solution, and look forward to your help.

 

Thank you for you time! 

Category:
1 REPLY 1

‎10-05-2024 03:07 AM

HP Recommended

@K4RLZ 

 

Please try

 

             How To Improve Battery Health On Windows Laptops

 

Regards.

BH
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