Victus Laptop shut down and wont turn on.

[Dan664]

My Victus gamming laptop that I purchased last May shut down and wont turn back on.  It is and was plugged into a working socket.  This is the SN# [personal info removed] and ProdID 845A2UA#ABA.

[Raj_05]

Hi @Dan664,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear about the issue with your Victus gaming laptop. Here are a few steps you can try to troubleshoot the problem.

Check the Power Supply

• Ensure the power adapter is properly connected to both the laptop and the power socket.
• Try using a different power cable or adapter, if available, to rule out an issue with the charging equipment.

Perform a Hard Reset

• Unplug the power adapter from the laptop.
• Hold down the power button for 15-20 seconds to discharge any residual power.
• Reconnect the power adapter and try turning it on again.

Check the Battery

• If your laptop has a removable battery, take it out and hold down the power button for 15-20 seconds again.
• Reinsert the battery and plug the laptop into the power source, then try turning it on.

Try a Different Outlet

• If possible, try plugging the laptop into a different outlet to rule out an issue with the socket.

Inspect for Indicator Lights

• Look for any lights on the laptop when you try turning it on (such as power or charging LEDs). If these are not lighting up, it could indicate a hardware issue.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Dan664]

I tried the possiable solutions and nothing is working. Any other ideas?

[Raj_05]

Hi @Dan664,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support