• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here's how to use the Instant Pair with the Cloud III S and Pulsefire Haste Pro or Pulsefire Saga Pro, Click here to check it out!
Locked

‎08-21-2023 09:45 AM - edited ‎08-21-2023 09:47 AM

HP Recommended
Product: Victus by HP Gaming Laptop 15-fa0000 (680A2AV)

I bought this laptop less than a month ago, and all drivers and bios are currently up to date. The laptop crashes after less than 10 minutes of use, far less if I'm actually using it for gaming or watching a video. The fan does not appear to turn on at all, and I am beyond frustrated with this purchase. I already exchanged it once at BestBuy due to the freezing issues. I like the device, but I will gladly return it for an ASUS if this cannot be solved. First I was receiving the blue screen but, now it just freezes until I force restart. I just want to play Skyrim!


Processor 12th Gen Intel(R) Core(TM) i5-12450H 2.00 GHz
Installed RAM 32.0 GB
System type 64-bit operating system, x64-based processor

Edition Windows 11 Home
Version 22H2
OS build 22621.2134
Experience Windows Feature Experience Pack 1000.22659.1000.0

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.