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HP Recommended
Victus by HP 16.1 inch Gaming Laptop PC 16-r0000 (9J119AV)
Microsoft Windows 11

Hello. I have had this Victus HP for less than a year. I only use it for academics, I never game. For the past few months the laptop CPU's temperature reaches values over 100 degrees celsius and the fan goes crazy loud especially when I plug it in. I have done troubleshooting with HP before but it didn't solve my issue. I need to send it for repair please help me. 

1 REPLY 1
HP Recommended

Visit the nearest HP service center for cleaning and repasting to fix this issue. You can do it yourself if you know how, but if not, let the service center handle it since it's still under warranty. Bring required documents like the invoice. For any doubts about the service center or documents, contact HP customer care or an HP agent directly via phone or online chat. and ask . To do this, scroll down on the HP support page, expand the "Support" section, click "Support," and select "Contact an HP agent for Support" on the next page and proceed.

 

 

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