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Student
Posts: 1
Member Since: ‎04-19-2017
Message 1 of 2 (139 Views)

Volume

Product Name: Hp omen 15-AX002np
Operating System: Microsoft Windows 10 (64-bit)

When i try to lower the volume it doesn't go down, i tried using the mixer and the keys but it doesn't do anything. 

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Posts: 44,802
Member Since: ‎09-24-2010
Message 2 of 2 (131 Views)

Re: Volume

Hi,

 

Try the following.

 

Download the Realtek HD Audio installer on the link below and save it to your Downloads folder.

 

http://ftp.hp.com/pub/softpaq/sp78501-79000/sp78936.exe

 

When done, hold down the Windows key and press R

 

Into the Run window, type devmgmt.msc and hit enter.

 

In Device Manager, expand Sound, Video and Game Controllers.  Right click the Realtek device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

 

When this has completed, restart the notebook.

 

When windows has reloaded, open your Downloads folder, right click on the Realtek installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook again and let windows fully load for a few minutes before checking.

 

Regards,

 

DP-K

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