WARRANTY MISMATCH

[RISHAV_RAJ]

I recently purchased a Victus gaming laptop and was checking the warranty status on the HP website. However, I noticed that the information displayed is incorrect. I’ve already registered a case regarding this issue, and I want to know how long dooes it typically take for the warranty status to update on the HP warranty check website. Any insights on this process would be greatly appreciated!

[Irfan_06]

Hi @RISHAV_RAJ,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that there is a warranty dispute for your Laptop.

Kindly refer to the steps on this link to get the warranty updated and let me know if that fixes the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[RISHAV_RAJ]

Thank you for your response; I appreciate it. I'm not seeing any warranty dispute option as indicated on the site you shared with me. Could you please guide me on what to do next? Thank you!

[Irfan_06]

Hi @RISHAV_RAJ,

I am sorry to hear that the above steps did not help much in updating your product warranty but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support