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WASD zone Backlight is not working

HP Recommended
OMEN 15-dc1069wm
Microsoft Windows 10 (64-bit)

Windows/bios is up to date, turned on and off backlight using F4 and command center

I noticed a few times while gaming that the WASD zone would flicker randomly, now it just doesn't turn on

I never let my laptop over heat (max 80 degrees celsius) and its less than a year old.

Any help would be wonderful, thank you.

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I also noticed that there are other users have the same problem and none of the given solutions worked for me.

The links to other users discussions:


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HP Support Agent
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Thank you for posting on HP Support Community.


Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Use HP PC Hardware Diagnostics to complete functional test of the keyboard and identify any problems with the hardware.

note:Bluetooth devices are not currently supported.
  1. Download the latest version of HP PC Hardware Diagnostics.

  2. In Windows, search for and right-click HP PC Hardware Diagnostics for Windows, and then select Run as administrator.

    Run HP PC Hardware Diagnostics Windows as an administrator

  3. Click Component Tests, click Input Devices, and then select the Keyboard Test.

    Running the Keyboard Test

  4. Click Run once to begin the test.

    The test ends when you complete the tasks or after 3 minutes.

For more information about using the HP PC Hardware Diagnostics for Windows, go to HP PCs - Testing for Hardware Failures.


Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

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