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HP Recommended
OMEN 15-en0000 Laptop PC IDS Base Model
Microsoft Windows 11

I am facing wifi issue from many months as it does not show any wifi icon and it does not connect all the time even  if it shows icon.If it connects the wifi will stop  all of the sudden after some use time because of this  I am unable write my exams and all , To even get the wifi icon I need to restart the device like morethan  10 times a day. and I tried many methods like updating drivers, troubleshooting and all.I am out of warranty.

 

Anyone please help me to solve this issueIMG20240226191807.jpg

1 REPLY 1
HP Recommended

Hi @Badrinadh ,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand  you've already taken some troubleshooting steps, but let's go through a few more potential solutions to address your Wi-Fi connectivity issue on your OMEN 15-En0000 laptop running Windows 11:

 

Please try the following Troubleshoots steps. 

  • Power drain  Step 1

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

 

Step 2 

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit

 

Step3

 

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

 

Restart Your Laptop and Router: Sometimes, a simple restart can resolve temporary network glitches. Try restarting both your laptop and your router to see if it helps stabilize the connection.

 

Check Wi-Fi Adapter Settings:

  • Go to Device Manager (you can search for it in the Start menu).
  • Find the network adapters section and expand it.
  • Right-click on your Wi-Fi adapter and select Properties.
  • In the Power Management tab, make sure the option to "Allow the computer to turn off this device to save power" is unchecked.
  • Also, check for any other settings related to power management that might be affecting the Wi-Fi adapter.

Update Wi-Fi Drivers:

  • Sometimes, Windows Update doesn't provide the latest drivers. Visit the manufacturer's website of your Wi-Fi adapter (usually Intel, Realtek, Qualcomm, etc.) and download the latest drivers compatible with Windows 11 directly from there.
  • Update WiFi Drivers: Uninstall drivers on Device Manager

Open device manage to Uninstall network drivers on Device Manager

 

1. Open Start.

2. Search for Device Manager and click the top result to open the app.

3. Expand the category with the device driver to remove.

4. Right-click the network and (one by one )device and select the Uninstall device option.

5. Click the Uninstall button. Once you complete the steps, the driver will be entirely removed from the computer.

Restart the unit

 

Please check and update Windows and HP support assistance drivers 

 

And update Bios and other drivers please click on the link. to update the drivers. 

 

  • Run network commands

At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connection problem:

 

Type netsh winsock reset and select Enter.

Type netsh int ip reset and select Enter.

Type ipconfig /release and select Enter.

Type ipconfig /renew and select Enter.

Type ipconfig /flushdns and select Enter.

 

Refer to this document: How to Troubleshoot Wireless Network Connection Problems in Windows 11 | HP Support

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
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