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Solved!

Warranty Dispute Assistance Needed!

HP Recommended
OMEN by HP 17-an100 Laptop PC
Microsoft Windows 10 (64-bit)

Need assistance with a Warranty dispute that was submitted and no progress.

From the response email:  I received an email with the case has been created.

 

This laptop was purchased in June 3rd 2020, and I've included a receipt showing the purchase and date.

 

My status currently says:

 

OMEN by HP 17-an100 Laptop PC

 

Out of Warranty: Ended on November 27, 2019

 

I can't find a way to contact anyone in HP other than this forum.

How can I get any movement on this or talk to a real person at HP?

 

The laptop was used for a total of 10 days before it failed to boot.....

 

 

I need to open a support ticket as I can no longer return this to the store.

3 REPLIES 3
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HP Recommended

I've asked HP to step in and discuss this with you. they will do so shortly.

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HP Support Agent
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HP Recommended

Hi @magnokor

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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Thanks.

 

What is the ETA on that?

 

In general how long should a warranty dispute take?

 

 

 

Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation