06-26-2020 08:24 AM
Need assistance with a Warranty dispute that was submitted and no progress.
From the response email: I received an email with the case has been created.
This laptop was purchased in June 3rd 2020, and I've included a receipt showing the purchase and date.
My status currently says:
OMEN by HP 17-an100 Laptop PC
Out of Warranty: Ended on November 27, 2019
I can't find a way to contact anyone in HP other than this forum.
How can I get any movement on this or talk to a real person at HP?
The laptop was used for a total of 10 days before it failed to boot.....
I need to open a support ticket as I can no longer return this to the store.
Solved! Go to Solution.
06-27-2020 01:12 AM
Welcome to the HP Support Community.
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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