Warranty Dispute

[ceferco]

On 11/25/2022, I bought my HP Victus Gaming Laptop 15-fa0000. It arrived by UPS yesterday, 12/1/2022, and I immediately registered it online. 

But your web portal states that the HP Manufacturer/base warranty started on 9/27/2022 and expires on 10/31/2023 with this note: "Status - Active: Covered under Manufacturer warranty, 11 months remaining". 

I paid for a new laptop. Is this a previously used laptop? If it is new, then why are you taking off 30 days from its warranty? When I tried to dispute it, no dispute link was displayed. Instead, I get this message: 

"NOTE: If the dispute link is not displayed, the product might be a commercial product, which cannot be disputed online."

No further instructions are given. Where exactly do I go or who do I speak with to dispute the warranty status? 

[Rainbow23]

Hi @ceferco,

Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

I see that you are facing warranty issues with your Victus By HP Gaming Laptop 15-Fa0000 (680A2AV).

Please follow the steps from this document to submit a dispute to validate your warranty. 

I hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!