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Message 1 of 2
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Warranty Issue

HP Recommended
OMEN 17-an120nr
Microsoft Windows 10 (64-bit)

I would like some clarification on HP Care Packages. I purchased the one year after manufacturers warranty and I was sent an email stating I would receive another email in 3-4 weeks. It's been a month now and I haven't received anything. I don't have any means of getting in touch with anyone at HP either. If anyone could help me, it would be great. Thanks.


If the registration isn't possible or anything else, then I would like a refund please.


If anyone is thinking about buying any of the care packs, don't. It's not worth your time or money.

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @dedenikki


Welcome to the HP Support Community. I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact.


Additionally, keep in mind not to publicly post personal information (serial numbers and case details).


If you are unfamiliar with how the Community's private message capability works, you can learn about that here:


Thank you for visiting the HP Support Community.

I am an HP Employee

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