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372_3
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Message 1 of 2
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Warranty dispute not getting an answer

HP Recommended
Microsoft Windows 10 (64-bit)

I recently wanted to get my HP laptop fixed for it's broken keyboard but when I looked at my warranty it said that it was expired. The page said that my warranty started September 20, 2018 and ended September 19, 2019. Now I was confused because the date that I purchased my laptop was on December 31, 2019 and so I wanted to get this disputed because obviously the information about my year long warranty was incorrect. When I filled in all of the information and I picked an image that was under 2mb and I described what my problem was in the comment section, I hit dispute. When I clicked the dispute button, it turned grey and a loading sign appeared for hours on the page and I have sent multiple of these dispute messages and it does the same thing every time, and I haven't gotten a reply on any of my messages.

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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@372_3

 

I reviewed your post and I understand that the warranty information showing on the website is incorrect.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you contact support and they will assist you in this regard.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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