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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎10-19-2015 02:18 PM

HP Recommended
Product: Omen
Operating System: Microsoft Windows 8.1 (64-bit)

I purchased a new HP Omen about a month ago.  Not long after I started using it, a message started popping up (screenshot below), informing me my warranty would expire on May 15th, 2016.  I had been told at Best Buy that the laptop had a standard one-year warranty, meaning it should expire in September of 2016, not May.

 

Was I misinformed; does the HP Omen not come with a one-year manufacturer's warranty?  Or is the information in that dialog incorrect, and if it is, how can I fix it?

 

warranty.png

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-19-2015 02:26 PM

HP Recommended

I would recommend contacting HP support and asking them to update your warranty start date. They may ask for proof of purchase, but should be able to update your warranty date.

 

Here are the US support contacts: LINK

Tim-W-H - I work on behalf of HP. Words are my own and do not necessarily reflect HP.


If you feel my post solved your problem, please click "Accept as Solution" so that others can find it as well. Kudos are appreciated.


Kudos are always appreciated!

View solution in original post

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1 REPLY 1

‎10-19-2015 02:26 PM

HP Recommended

I would recommend contacting HP support and asking them to update your warranty start date. They may ask for proof of purchase, but should be able to update your warranty date.

 

Here are the US support contacts: LINK

Tim-W-H - I work on behalf of HP. Words are my own and do not necessarily reflect HP.


If you feel my post solved your problem, please click "Accept as Solution" so that others can find it as well. Kudos are appreciated.


Kudos are always appreciated!

Was this reply helpful? Yes No
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