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Rishi_JW
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Solved!

Warranty on online purchase of laptop

HP Recommended
Pavilion 15-dk0047tx
Microsoft Windows 10 (64-bit)

I purchased my laptop from online HP student store on 20th May 2020 but the warranty on the laptop was already on 13th December 2020. So when i received my laptop only 8 months are remaining on my laptop. I mailed to the hp support but there has been no reply from there side.

I feel like I have been scammed from the HP.

One more thing Microsoft office home and student was included with my laptop but when I recieved my laptop it has been not activated nor I have recieved any product key.

 

1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Rishi_JW

 

Welcome to the HP Support Community. 

 

We shall escalate this case.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community.


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