cancel
Showing results for 
Search instead for 
Did you mean: 
Omareldamiry
New member
1 0 0 0
Message 1 of 2
150
Flag Post

Warranty trouble, AC Adapter replacement

HP Recommended
Pavilion Gaming 16-a0001nx
Microsoft Windows 10 (64-bit)

I have purchased my laptop in Saudi Arabia, then I travelled to Turkey.

The AC Adapter has stopped working within a month of usage in Turkey.

I contacted HP Technical Support in Turkey, but they said that the AC Adapter is not covered under the warranty because its serial number does not match with the laptop's serial number.

 

I have read the HP Standard Limited Warranty and never found anything explicitly excluding this very situation from the warranty. Even if there was, How is it my fault that I received an AC Adapter that does not belong to the laptop?


I was not aware that I would receive an AC Adapter that does not belong to the laptop, otherwise I would have avoided such situation in the first place. The AC Adapter is an original HP product, and it is the one that came with the laptop when I purchased it.

 

What do I do in that case?

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
21,987 21,946 975 1,013
Message 2 of 2
Flag Post
HP Recommended

@Omareldamiry

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, in order to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon in the top-right corner of this screen.

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation