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‎02-08-2021 09:21 AM

HP Recommended
Product: Pavilion gaming 15
Operating System: Microsoft Windows 10 (64-bit)

I bought a new laptop and when i registered it on hp website it showed that the warranty period is just 9 months. Does that mean that the seller cheated and sold me a used laptop because i know that the warranty period is 1 year

1 REPLY 1

‎02-08-2021 09:55 AM

HP Recommended

Hi:

 

For whatever reason, HP starts the warranty clock ticking the minute the notebook leaves the assembly plant.

 

So the longer the PC sits in a reseller's warehouse, the less time remains on the warranty.

 

You have two ways to get the warranty start and end dates corrected.

 

1. Submit an online warranty dispute form.

 

HP PCs, Printers - How to Submit a Dispute to Validate Your Warranty | HP® Customer Support

 

2. Contact HP customer services in Egypt and have the warranty start and end dates corrected.

 

Contact HP | HP® Africa

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