Warranty

[SamehZAta]

I bought a new laptop and when i registered it on hp website it showed that the warranty period is just 9 months. Does that mean that the seller cheated and sold me a used laptop because i know that the warranty period is 1 year

[Paul_Tikkanen]

Hi:

For whatever reason, HP starts the warranty clock ticking the minute the notebook leaves the assembly plant.

So the longer the PC sits in a reseller's warehouse, the less time remains on the warranty.

You have two ways to get the warranty start and end dates corrected.

1. Submit an online warranty dispute form.

HP PCs, Printers - How to Submit a Dispute to Validate Your Warranty | HP® Customer Support

2. Contact HP customer services in Egypt and have the warranty start and end dates corrected.

Contact HP | HP® Africa