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11-21-2022 11:21 AM
I bought my pc a couple of days ago and today I received a message about confirming some info about warranty. I logged in the site and register the serial number, only to find out that the warranty expires in 2 months!!! Normally, as the site suggests, there is an option in the site to dispute this, but in my surprise there was not such an option. So, I am sending you this email in order to change the length of the guarantee to its normal 1 year period from the date of the purchase instead of 2 months from the purchase.
Thank you in advance,
11-21-2022 05:29 PM
Hello Ub6424. Thank you for trying, but the problem is that there is NO option for disputation (the line from "The legal warranty expiration..." to "...submit a dispute for review. Dispute this >" does not appear on my screen when I submit the product warranty check..
11-24-2022 10:00 PM
Welcome to the HP support community.
I understand that you are unable to update the warranty, I am glad to assist you.
This might require one on one interaction to fix the issue.
I am sending you a private message to talk to HP support.
Please check the mailbox icon at the top-right corner of this screen.
I hope this helps resolve this issue completely.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
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