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01-14-2022 01:34 AM - edited 01-14-2022 09:01 AM
So I bought my laptop in 2018 and it has been working perfectly. About 6-7 months ago I saw that the bottom of my laptop started getting deformed so I concluded that it was the battery that got swollen. about a month ago I took the battery.
What happens now is that whenever I play a game the laptop randomly shuts down when it's plugged in. And the light that is there to indicate the power input is off too.
I have found that if I connect and then disconnect the adapter wire the laptop gets power again.
Is the issue with the charging adapter or the laptop itself?
01-18-2022 12:00 PM
Welcome to the HP support community.
I understand that you are getting power issues with your notebook, I am glad to assist you.
It is not recommended to run the laptop without a battery for the long term, I advise you to purchase a new battery to avoid any hardware failure.
1. Go to Start, search for Device Manager, and open this result.
2. Expand batteries.
3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.
4. Shut down the computer.
5. Disconnect the charger.
6. Remove the battery. (only for removable battery)
7. Hold down the power button for 1 minute.
8. Insert the battery only. (only for removable battery)
9. Attempt to turn the battery on.
Refer to this HP document for more information on About HP Power Assistant
Here are the steps to manage power options:- Click here
Keep me posted.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
I am an HP Employee
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