What is wrong with my VictusGaming Laptop

[duskwhisper]

Victus by HP 16.1-inch Gaming Laptop 

After the initial landing screen, the laptop display goes to a gray/black screen and nothing else happens. When connected via HDMI to a projector, the display works normally, and I can see everything. However, the built-in laptop screen will not change from the gray/black screen.

[Garp_senchau]

@duskwhisper, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

It sounds like your Victus by HP 16.1-inch Gaming Laptop is experiencing an issue where the built-in display is not functioning properly, while an external display works fine. Here are the steps you can try to resolve the issue:

Check Display Settings:

• Connect your laptop to the external projector via HDMI so you can view the settings.
• Open Settings > System > Display.
• Under Multiple displays, make sure that Duplicate these displays or Extend these displays is selected appropriately.
• Ensure the laptop’s primary display is set correctly.

Update Graphics Drivers:

• Go to Device Manager on your laptop.
• Expand the Display adapters section.
• Right-click your graphics driver and select Update driver.
• Follow the prompts to search for updated drivers automatically online.

Toggle Display Output:

• Use the Function key (Fn) along with the appropriate F key (like F4, F8 or F5) that toggles display outputs on your HP laptop. This can switch between built-in screen, external screen, and both.

Adjust Power Settings:

• Navigate to Control Panel > Hardware and Sound > Power Options.
• Select Choose what closing the lid does and ensure the settings under Power button and lid settings are not affecting display behavior.

Perform a Hard Reset:

• Turn off the laptop.
• Disconnect all external devices and hold down the power button for about 15 seconds.
• Connect the charger and power on the laptop to see if the issue persists.

Check for External Damage:

• Inspect the laptop screen for any visible damage or disconnection issues that could physically affect the display.

BIOS/UEFI Settings:

• Restart the laptop and enter the BIOS/UEFI setup by pressing the appropriate key (often F10, F2, Esc, or Delete) during boot-up.
• Check if the display works within BIOS; if it does not, this might indicate a hardware issue.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,