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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
OMEN 16.1 inch Gaming Laptop PC 16-b1000 (4Z7T3AV)
Microsoft Windows 11

Got the new 12th gen latest everything, last summer August 2022.  It would over heat, have fans running on full blast but then got worse over the next few months. Opened a case finally in Dec 22. by Jan 23, the battery would stop charging & then before i could backup, it totally died. HP support in contact regularly in parallel.

despite best efforts, it got collected on 15 Feb 22. HP did not know DPD driver was sick or what time due in. 2 weeks after, i still heard back nothing except having received my laptop. Extremely frustrating & painful calls to HP for hours followed almost daily or weekly. Nobody knows whats happening. 2 more weeks go by. Only 1 email saying parts issue, delays, now April 23 estimated to have the device back. but no mention of what is wrong or why!  HP support is a joke. NEVER called back, emailed back, knew anything, or helped despite fake promises and apologies, more like punctuation. whatapp chat - 4 hours to reply at best. call back doesn't work.  the repair team will have a piece of paper with the machine telling you what happened and all the repair info when you get it back.  After legal threats, and waiting for 4-5 weeks and refusing to wait another 4 weeks,  randomly my device just shows up by courier 2 weeks ago. Repaired. New battery and new Motherboard on a brand new laptop. but no detail as to why? what happened? deeply concerning.asked HP support on call - but useless at best. couldnt even explain the bitlocker key it was asking now properly so google search & you tube, few hours later, i was in. But i am getting bit locker key request every other day, 6th time now in 2 weeks. I had to buy another laptop whilst this was being repaired, so i keep using that, than deal with this OMEN. even now, its locked.  it could be issues with bios or lots of reasons i read on google. certainly, the device has barely been used, not left my desk. so what threat? something is not right again. i am none the wiser as to what went wrong. i am exhausted with this machine and contacting HP support, the very thought of it puts me off. I just want me money back so i can go get another device and not have to deal with it again. this is painful n hours and hours lost! i cant even find how to open a support case. the automated assistant - nightmare, call - oh its friday or weekend or usual crap, i cant even report it.  now what? got the extended cover but i just want me life back!

Sharad
3 REPLIES 3
HP Recommended

ok. not sure how all this works as new to it. and unsure what outcome to expect. but int he time i posted the above comments to now, i have had to enter bitlocker key twice. Surely that is not ok.

Imagine you get a text with some info you needed, great. lets log in via the app but wait, that's on the laptop. you log into the laptop, you realise, oh the account password is saved on the HP OMEN, as thats the one i use.you then boot that up, it wants the bit locker key again. security key is not security key if i put it on the laptop on post it note!  so you then go get that. and suddenly, it drags out! so you give up, swear again, shut the stupod laptop down, and look for help on forums like this. countless hours wasted over a LAPTOP!

Sharad
HP Recommended

Hi @sharadVP,

 

Welcome to the HP support community.

 

Please help us with the laptop serial number or the product number on a private message for further assistance.

 

Here is the link to find the product number:- Click here

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Alden4
HP Support 

I am an HP Employee.
HP Recommended

Hi there

Thanks for reaching out. I have all the numbers and model details you need. is this private now? The links wont work because i am not using that machine for it to detect. it was asking me for the bitlocker key over and over again. I got fed up and havent turned it on in 2 days or more. hence, the comment about a  bad Omen.

 

 

Sharad
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