When I close my laptop screen, half of the screen goes black, and the power button light isn't lit.

[Sujal515]

I’m writing to share my frustrating experience with my HP Omen 16 xf0059AX, which I’ve been having issues with since purchasing it in March 2024. When I close the screen, half of it goes black, and the power button light doesn’t turn on. On top of that, one side of the hinge is loose and makes a sound, and the trackpad is bent on one side.

My father bought this laptop with his hard-earned money, and it’s disheartening to face these problems. I’ve been trying to reach out for support for the past six months, but unfortunately, I haven’t received any response. It’s disappointing to see such a lack of customer service from a company that should stand by its products. Because of this experience, I don’t think I will ever buy an HP laptop again.

I truly hope to get some assistance, as I’m based in India and would appreciate any help you can provide.

Thank you for your time.

, half of the screen goes black, and the power button light isn't lit.

[Raj_05]

Hi @Sujal515,

Welcome to the HP support community.

Please help us with your HP unit serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Alden4

HP Support