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HP Pavilion Gaming Laptop - 15-dk1009nt

Hello, when I plug my HP Pavilion computer into the charger, it freezes and lags. It also works fine when I take it off the charger.

HP Pavilion Gaming Laptop 15-dk1xxx

1 REPLY 1
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Hi @diorrr,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Since when are you facing this issue?

Does it happen only when plugged in or during browsing?

 

Perform a hard reset

Performing a hard reset erases all the information that is stored in your computer's temporary memory. This forces Windows to do a complete scan of the system, including the battery. Perform a power reset (or hard reset) of your computer to clear information from the computer's memory without erasing personal data.

 

Turn off the computer.

Disconnect the AC adapter.

Remove any discs from the disc drive.

Remove memory cards from the card reader slot.

Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

NOTE:

Do not disconnect your mouse, keyboard, or monitor.

With the AC adapter unplugged, press and hold the power button for approximately 15 seconds.

Reconnect the AC adapter, and then turn on the computer.

 

Update Windows:  HP PCs - Updating drivers using Windows update (Windows 11, 10) | HP® Customer Support

 

CLICK HERE to download HPSA to check and update

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
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