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‎03-24-2024 01:40 PM - edited ‎03-24-2024 03:10 PM

HP Recommended
Product: OMEN by HP 16.1 inch Gaming Laptop PC 16-xf0000 (758R1AV)

Hello,

 

My laptop is 3 months old, but it has happened already twice in a single day that, while gaming, it shuts off and becomes absolutely unresponsive, but the fans remain working, then suddenly it shows the game again exactly where I left it. Essentially, it looks like it turns itself off but the fans keep running, although I cannot turn the laptop on.

The first time the laptop remained maybe 5 minutes in this state, and the second was maybe around 30-40 minutes. It is strange because this did not happen before and I do not see a reason for the computer to overheat.

I have updated the graphic card drivers and the BIOS, and checked with the HP programs (event utility, hardware diagnostics) if there is any error with the hardware but all the tests appear as "passed".

 

Any idea what could be wrong?

 

Thank you!

 

Update: I have found some information online about a faulty sensor that might explain the issue. Link here (reddit). If this is the case, I guess I can send the laptop to repair because it is still in guarantee?

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