Why was this answered privately, I have the same question and so do many others.

[Cpectre]

I have the same problem with the HP comm recovery that I hope I am responding to the post that I was just looking at. Anyway, the question is in the title so i'm just writing words now to fill the space.

[Dragon-Fur]

@Cpectre 

We have absolutely no way to know which post(s) / thread(s) you were viewing.

The answer to your question:

Posts are answered privately when there is a need to provide information that is not suitable for public scrutiny.

For example, the question(s) or answers might include private owner / user information.

"Many others" having the same issue: 

• Lack of personal response might mean there is no new information.
• Lack of personal response is sometimes the result of "tagging on" to another customer's answered thread.
• "Others" having the same issue is of interest in a general sense - It is true that many questions are asked multiple times.  It is also true that some questions are not answered or that there are no "good" Community answers for a particular situation.

Our Community is not HP Support; we do offer help free of charge.

If you wish to do so:

Post New Question

Scroll to bottom > Ask the Community

and

Brilliant Post - How to Ask Your Question

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

If the answer helped resolve your issue, Click "Accept as Solution" .