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Level 1
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Why was this answered privately, I have the same question and so do many others.

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hp spectre df100ct0
Microsoft Windows 10 (64-bit)

I have the same problem with the HP comm recovery that I hope I am responding to the post that I was just looking at. Anyway, the question is in the title so i'm just writing words now to fill the space.

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We have absolutely no way to know which post(s) / thread(s) you were viewing.


The answer to your question:

Posts are answered privately when there is a need to provide information that is not suitable for public scrutiny.


For example, the question(s) or answers might include private owner / user information.



"Many others" having the same issue: 

  • Lack of personal response might mean there is no new information.
  • Lack of personal response is sometimes the result of "tagging on" to another customer's answered thread.
  • "Others" having the same issue is of interest in a general sense - It is true that many questions are asked multiple times.  It is also true that some questions are not answered or that there are no "good" Community answers for a particular situation.



Our Community is not HP Support; we do offer help free of charge.


If you wish to do so:

Post New Question

Scroll to bottom > Ask the Community



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