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Message 1 of 6
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Wi-FI disconnect after 5 minutes

HP Recommended
HP OMEN 17-w102nl Notebook
Microsoft Windows 10 (32-bit)

My HP OMEN 17-w102nl Notebook lose the wi-fi connection sistematically after 5 minuest from power-up.

I've tried to update the driver but I've the most recent and in HP site there is'nt one available.

I've seen in this community the other have the same issue but I've not found the solution.

Thank in advance for any help.

5 REPLIES 5
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HP Support Agent
HP Support Agent
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Message 2 of 6
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@ferrario,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are facing issues with the wireless connection.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Follow the below steps to resolve Wifi issues on your Laptop.

 

Reset the TCP/IP settings on your PC:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.

4. Restart your PC and test.

 

It may also help to reset the winsock catalogue:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh winsock reset" without quotes, and press enter.

4. Restart your PC and test.

 

If the issue persists, follow the steps in the below link.

 

https://support.hp.com/in-en/document/c04649175

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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Message 3 of 6
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Hello, I've performed all the suggested actions but unfortunately the problem is not solved.

Have you any other ideas?

 

Kind regards

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HP Support Agent
HP Support Agent
26,168 26,154 1,732 2,389
Message 4 of 6
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@ferrario,

 

I recommend you perform a system restore back to the date when everything was working fine.

 

Follow the steps in the below article to perform a system restore.

 

https://support.hp.com/in-en/document/c03327545

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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Message 5 of 6
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Hi The Fossette,

I appreciate your effort but the problem occours from months ago and I do not have a system restore available.

 

kind regards

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HP Support Agent
HP Support Agent
26,168 26,154 1,732 2,389
Message 6 of 6
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@ferrario,

 

I recommend you perform a system reset following the steps in the below article.

 

https://support.hp.com/in-en/document/c04742289

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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