-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
1
0
0
HP Recommended
12,679
4,395
1,310
HP Recommended
Hello @Snickerz
Could you tell us what the full product number is?
Go to the Start menu and navigate to the HP Support Assistant. Run it and the product number is usually at the bottom of the window.
Did you go to the Device Manager and look for the adapter under Network Adapters to see if it shows up there?
Example: mine is Realtek...
If it does not show up there, you could try installing the driver and see if it magically works again. If not, you might have a bad card or even possibly its not fully connected into the port on the motherboard. You could open the case and take a look if its there.
Otherwise, is this a system you can take back to the store for an exchange? If not, I can have an HP rep try to contact you from here.
Let me know what you find.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community