Will not load past HP diagnostic team

[KrownHeavy]

My gaming laptop is not load past run diagnostic . How do I fix this

[Nirvana_95]

Hi @KrownHeavy 

Welcome to the HP Support Community. I see that your system is not loading past the HP diagnostics. Do not worry, I am here to help you with it.

May I know from when are you facing this issue? 

Did you make any recent hardware or software changes to it?

Let me know if you are getting any error messages.

Please let me know what you see on the screen when you try to boot into the Operating System. Here is a link that will help you fix the issue. Please follow the steps shared and let me know the outcome. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello @KrownHeavy

We haven’t heard from you in a while, this post is with reference to the thread you had created with your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Nirvana_95]

Hi @KrownHeavy 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks!