Will switching to discreet mode

[salmanhundekari]

Hp victus 16 Laptop getting restart and after switching to discreet mode in Graphics in Omen hub

[Nal_NR]

Hi @salmanhundekari,

Welcome to the HP Support Community. 

I'd be glad to help you! 

If your HP Victus 16 laptop is restarting after switching to discrete mode in the Omen Hub, it could be due to a variety of issues related to graphics drivers, power management, or system stability. Here’s a step-by-step guide to troubleshoot and resolve this issue:

1. Update Graphics Drivers:

Update from HP Support:

1. Go to the HP Support website and enter your laptop model.
2. Download and install the latest drivers for both the integrated and discrete graphics cards.

Update from Manufacturer:

1. For NVIDIA graphics, visit the NVIDIA website and download the latest driver for your GPU.
2. For AMD graphics, visit the AMD website and download the latest driver.

2. Check BIOS/UEFI Settings:

Access BIOS/UEFI:

1. Restart your laptop and press the BIOS/UEFI access key (usually Esc, F2, F10, or Del) during startup.
2. Ensure that the graphics settings in BIOS/UEFI are correctly configured. Some systems allow you to switch between integrated and discrete graphics here.

Update BIOS/UEFI:

1. Check if there is a BIOS update available on the HP Support website.
2. Follow the instructions to update your BIOS/UEFI if necessary.

3. Check Power Settings:

• Adjust Power Settings:
  1. Go to Control Panel > Power Options.
  2. Select High Performance or create a custom power plan.
  3. Ensure that power management settings are not causing the GPU to underperform or behave erratically.

4. Verify Omen Hub Settings:

• Reconfigure Omen Hub:
  1. Open the Omen Hub application.
  2. Ensure that the settings for graphics mode are correctly configured.
  3. Try toggling between different modes (e.g., Performance, Balanced) and see if it affects the stability.

Please find the remaining steps in the next post. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @salmanhundekari,

Please find the remaining steps below.

5. Check for Overheating:

Monitor Temperatures:

1. Use monitoring software like HWMonitor or MSI Afterburner to check temperatures.
2. Ensure that the laptop is not overheating, which could cause unexpected restarts.

Clean Cooling System:

1. Ensure that the cooling system, including fans and vents, is free from dust and debris.

6. Perform a System Check:

• Run HP Diagnostics:
  1. Use HP Hardware Diagnostics to check for any hardware issues. You can access diagnostics through the BIOS/UEFI or HP Support Assistant.

7. Check for Conflicting Software:

Disable Startup Programs:

1. Open Task Manager (Ctrl + Shift + Esc) and go to the Startup tab.
2. Disable unnecessary startup programs that might conflict with graphics settings.

Uninstall Conflicting Software:

1. Ensure that no third-party software is conflicting with the Omen Hub or graphics settings.

8. Check for Windows Updates:

• Install Updates:
  1. Go to Settings > Update & Security and check for updates.
  2. Install any available updates to ensure your system is up-to-date.

9. Test with Different Settings:

• Test Graphics Modes:
  1. If the issue persists, try switching back to integrated graphics or different discrete modes to see if the problem is specific to one setting.

By following these steps, you should be able to identify and address the cause of the restarts when switching to discrete graphics mode on your HP Victus 16 laptop. If the problem persists despite these efforts, contact HP Phone Support for further assistance.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.