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Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (2V8Z4AV)
Microsoft Windows 11

Hello, my lap Vitcus 16, R5, after logging to window 2 minutes, my laptop lags heavily for 6 minutes, I cannot even move mouse or keyboard. Except in Task manager, it stills works there. I have sfc/ scannow, and System restore but it didn't work. 

Please help me, it just happened this morning.

Thanks in advance.

Andy

3 REPLIES 3
HP Recommended

Hello @Andyvictus16 

Sorry to hear that you are having problems ... I would like to help you.

The Windows file system could be corrupt or there is a hard disk error or undefined sofware or technical error.

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Extensive Tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
HP Recommended

Thank you very much for your help, I just found the main cause is 'Omen gaming hub'. I notice every time Omen Hub runs in the task manager (usually 2 minutes after login), the window start to lag. Therefore I end task Omen hub and the window runs smooth again. I removed the Omen gaming hub and the problem is solved. I have update the latest Win 11. I hope HP will work on it and fix Omen gaming hub soon. Thank you @Ub6424 for your help. 

HP Recommended

@Andyvictus16 wrote:

Thank you very much for your help, I just found the main cause is 'Omen gaming hub'. I notice every time Omen Hub runs in the task manager (usually 2 minutes after login), the window start to lag. Therefore I end task Omen hub and the window runs smooth again. I removed the Omen gaming hub and the problem is solved. I have update the latest Win 11. I hope HP will work on it and fix Omen gaming hub soon. Thank you @Ub6424 for your help. 


Good luck

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