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HP Recommended
Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (2V8Z4AV)
Microsoft Windows 11

Hello, my lap Vitcus 16, R5, after logging to window 2 minutes, my laptop lags heavily for 6 minutes, I cannot even move mouse or keyboard. Except in Task manager, it stills works there. I have sfc/ scannow, and System restore but it didn't work. 

Please help me, it just happened this morning.

Thanks in advance.

Andy

3 REPLIES 3
HP Recommended

Hello @Andyvictus16 

Sorry to hear that you are having problems ... I would like to help you.

The Windows file system could be corrupt or there is a hard disk error or undefined sofware or technical error.

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Extensive Tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

HP Recommended

Thank you very much for your help, I just found the main cause is 'Omen gaming hub'. I notice every time Omen Hub runs in the task manager (usually 2 minutes after login), the window start to lag. Therefore I end task Omen hub and the window runs smooth again. I removed the Omen gaming hub and the problem is solved. I have update the latest Win 11. I hope HP will work on it and fix Omen gaming hub soon. Thank you @Ub6424 for your help. 

HP Recommended

@Andyvictus16 wrote:

Thank you very much for your help, I just found the main cause is 'Omen gaming hub'. I notice every time Omen Hub runs in the task manager (usually 2 minutes after login), the window start to lag. Therefore I end task Omen hub and the window runs smooth again. I removed the Omen gaming hub and the problem is solved. I have update the latest Win 11. I hope HP will work on it and fix Omen gaming hub soon. Thank you @Ub6424 for your help. 


Good luck

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