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‎08-17-2020 07:05 PM

HP Recommended
Product: Hp X7R16AV
Operating System: Microsoft Windows 10 (64-bit)

My laptop wont start.  It goes into repair mode and never stops.  I used the esc key to get to the menu to test all of the components.   Nothing failed.  I attempted to reload windows 10 from the cloud and that failed.  I attempted to reload Windows 10 from the smaller partition.  That failed and I am at a DOS prompt.  Now what?

1 REPLY 1

‎08-18-2020 07:50 AM

HP Recommended

Hi:

 

If the bootable USB recovery media you made using the cloud recovery tool didn't work, the only suggestion I can offer would be to clean install W10.

 

Make the bootable installation media using the Media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

https://support.hp.com/us-en/drivers/selfservice/OMEN-by-HP-15-ax200-Laptop-PC/13810162/model/138101...

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