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ibark23
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Windows 10 update bug with keyboard HP OMEN laptop backlit colour

HP Recommended
OMEN by HP 15-dc1088wm
Microsoft Windows 10 (64-bit)
i have an issue with my keyboard noticed that the colour is not accurate  and now the WASD zone don't work anymore it satys black sometime it light up  or flecking by it self  
 
 
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Echo_Lake
HP Support Agent
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@ibark23

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did you make any changes on the settings of your PC prior to the issue?
  • Have you tried any troubleshooting steps?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (Refer to the removable and sealed battery)
BIOS default:(do not skip any troubleshooting steps even if you feel steps are repeating)

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and    Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

ECHO_LAKE
I am an HP Employee

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ibark23
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https://h30434.www3.hp.com/t5/Gaming-Notebooks/laptop-keyboard-red-light-issue/m-p/7841369

 

i post this issue before here but the solutions they give  me didn't work

 

the issue start a long time ago i keep searching but nothing work so i asked Microsoft and they said u should return to hp they knows better  so do if i do that to the bios will that erase my data or something ?

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Echo_Lake
HP Support Agent
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@ibark23

Thank you for posting back. 

 

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

 

While doing the recovery there is an option to back up your personal files. If you have not previously done one now is a good time. 


Restoring Files that were Backed Up Using HP Recovery Manager (Windows) You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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