Windows Hello Face id not available on OMEN 16-am0xxx

[Gianluca023]

Hello, i would like to know why the face recog isn't available. I tried to follow HP's guide but i can't find any "Imaging devices" driver. I bought the notebook on the hp website and it said it had the ir webcam. How can i fix this? Thanks

[Dragon-Fur]

@Gianluca023 

Welcome to the HP Community --

I checked about ten of the many models available in this series --

None of those I checked include an IR type camera.

?

Things that are “Face” / Facial Recognition

Your computer might – or might not -- have the required IR camera needed for Hello Face.

IR camera is a specialty device and is not standard on all computers.

Start Here >> Known Solutions:

HP PCs - Troubleshooting Windows Hello Face Recognition

What to do?

Check the Device Manager on your computer --

If your system includes an IR type camera, it will be listed as such.

------------------------------------

Webcam / Camera

Windows Hello facial recognition requires an IR type camera.

 No "IR" camera detected in the Device Manager = No facial recognition

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Drivers & Software

First,

Check the Device Manager for the necessary hardware:

Control Panel > icon view > Device Manager

Tab View

Check Show hidden devices

Select Devices by Type

Biometric devices > Fingerprint Sensor

Select / Open Cameras

Device_Manager_Generic_Biometrics_Fingerprint_Camera_6

What else?

PartSurfer might be able to tell you exactly which parts came installed with your device.

• For the most precise results, use your Serial Number for your search
• Reminder:  Do NOT post private information (including serial number) in the Community

Open PartSurfer

• Select your Country
• Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

Parts marked as "n/a" (or are missing from the list) are not available from HP.

Example - An IR camera listed in Part Surfer for a ZBook Fury G8

31Z31AV

L75399-3R0

CAM,IR,720pHD,USB2,1pc,Fixed,DualMic

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HP Device Home Page - References and Resources

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When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Security & Viruses, Software & Drivers, Setup & User Guides, Product Specifications, Accounts and Registration, Warranty & Repair

Open

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 Enter the device type and model name of your HP product

OR

OMEN 16 inch Gaming Laptop PC 16-am0000

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