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‎01-02-2019 10:14 AM

HP Recommended
Product: hp pavillion gaming 15 cx0009ne
Operating System: Microsoft Windows 10 (64-bit)

i try to use windows hello on my laptop but it says not supported i dont know why can u please explain it

1 REPLY 1

‎01-03-2019 10:38 AM

HP Recommended

Windows Hello in Windows 10 will require face, iris, or fingerprint hardware to work.

Your gaming maching does not have the hardware for Windows Hello to work. That is a feature of the more business class machines. Your system would have to of had an ifra-red webcam or fingerprint reader built in for it to work.

 

Some example articles on the internet explaining...

https://www.onmsft.com/news/windows-hello-windows-10-will-require-face-iris-or-fingerprint-hardware-...

https://www.makeuseof.com/tag/what-is-windows-hello/

 

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