• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎03-23-2020 02:59 PM - edited ‎03-23-2020 03:13 PM

HP Recommended
Product: pavilion 15 gaming
Operating System: Microsoft Windows 10 (64-bit)

my wifi was running well until i did a reset from recovery then i didn't find the wifi adapter in device manager and the wifi network is weak now and the far wifi networks disappeared.
idk if wifi adapter disappeared from the reset or something else
i need help please 

4 REPLIES 4

‎03-23-2020 04:07 PM

HP Recommended

@0mar 

 

Before we can help, we need to know what EXACTLY is your pavilion 15 gaming ? Please use the following instructions to find out the model/product of your machine:


    https://support.hp.com/us-en/document/c03754824

       or

    https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎03-23-2020 04:26 PM

HP Recommended

Product name : HP Pavilion Gaming Laptop 15-cx0xxx

Product number : 4PM03EA#A2N

Was this reply helpful? Yes No

‎03-25-2020 05:03 PM

HP Recommended

@0mar 

 

Your machine is an HP Gaming Pavilion - 15-cx0002nx, its specs

 

      https://support.hp.com/emea_middle_east-en/document/c06067534/

 

Its parts list is not available

 

      http://partsurfer.hp.com/Search.aspx?searchText=4PM03EA

 

But it has  802.11b/g/n/ac (2x2) Wi-Fi® and Bluetooth® 4.2 combo. Most likely it has Realtek wifi card. Please download and install for wifi

 

     https://ftp.hp.com/pub/softpaq/sp100501-101000/sp100552.exe

 

and for Bluetooth

 

     https://ftp.hp.com/pub/softpaq/sp100501-101000/sp100556.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎03-25-2020 05:35 PM

HP Recommended

it didn't work

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.