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‎04-18-2024 07:53 PM

HP Recommended
Product: Victus by HP 15.6 inch Gaming Laptop 15-fb0000 IDS Base Model
Operating System: Microsoft Windows 11

Laptop was slow so I rebooted it. After the reboot will not turn on. Led by power button comes on but screen stays black. It might turn on and let me operate but doesn't work like normal. Fans will blow sometimes but not all of time. 

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1 REPLY 1

‎04-18-2024 09:31 PM

HP Recommended

What caused the problem in the first place?
Power glitch? Upgrade to windows 11?
Microsoft or HP update? Add a new device, memory, etc?
BIOS upgrade that went wrong?
Have you run diagnostics?
Tap the ESC key after powering on and press F2 to run diagnostics.
Do not allow any updates if disk or memory fail, especially a BIOS update.

 

Can you pass diagnostics?

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