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Does your laptop battery charge only when the laptop is turned off? Click here to view the solution
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‎11-10-2019 09:08 AM

HP Recommended
Product: HP Omen laptop

Replaced battery and AC adaptor and still won’t turn on??? Black screen...

1 REPLY 1

‎11-12-2019 10:27 AM

HP Recommended

@Gi8,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

  • What is the product number for your computer?
  • What is the operating system you are using?
  • What is the exact issue you are facing?
  • Do you see any lights on the computer when you press the power button?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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