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highamc
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Wrong redemption code for Jedi Fallen Order offer

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HP Pavilion Gaming Laptop - 16-a0097nr
Microsoft Windows 10 (64-bit)

I purchased this laptop on August 3 with the understanding that I would receive a code for a free download of Star Wars Jedi: Fallen Order. Today, I received a code to redeem a different game, Rainbow Six Siege Gold Edition. I cannot find a way to contact HP any other way, so I am posting this here. How do I receive the offer I was promised?

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TEJ1602
HP Support Agent
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Message 2 of 3
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@highamc, Welcome to HP Support Community!

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

TEJ1602
I am an HP Employee

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ravenmsb
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I Also expected to receive Jedi Fallen order redemption code with my purchase of HP OMEN in Aug 2020.. not sure why I didn't receive it..

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