Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 1
Flag Post

after changing the battery , the laptop turn off suddenly on gaming when i unplug the ac adapter

HP Recommended
Hp omen 17 an-1xx
Microsoft Windows 10 (64-bit)

I try updating the bios , reinstall battery driver , unplug the battery and ac adapter  and wait 1 minute then plug the battery ….

i don't think the laptop turn off because of heat , maybe a voltage drop 

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation