audio video desync :(

[shurba_girl]

hello. i just got hp omen 15 ek0013dx and there is mild desync while watching youtube videos, or netflix, or while working on davinci resolve,, this happens whether im working by hybrid mode or discrete mode,, i updated audio driver and all drivers, but still there is this silly desync and its annoying me so much. how can i fix it? im not a gamer person at all, i bought this laptop for content creation purposes, if i changed the nvidia driver from gaming driver to studio driver will that help? but this problem also happens while im working with the integrated graphics card, what should i do? 😞

[Echo_Lake]

@shurba_girl

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.