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‎10-04-2022 07:41 AM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (2V9A0AV)
Operating System: Microsoft Windows 11

after I upgraded to windows 11(victus 16), the audio quality with headphones has dropped massively to the point that I can't listen to music or watch movies on my laptop because of poor audio quality.

B&O audio control app doesn't work with headphones either (it worked in windows 10) and I've tried reinstalling the drivers, troubleshooting audio and reseting audio settings to fix the problem but nothing seems to work, has anyone else experienced this problem as well?

Category:
6 REPLIES 6

‎10-04-2022 03:17 PM

HP Recommended

Hello @guy93 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <Device Manager>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

 

(3) Please report your results

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‎10-04-2022 04:11 PM

HP Recommended

Screenshot (42).pngScreenshot (43).png

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‎10-05-2022 02:01 AM

HP Recommended

Hello @guy93 

You have already tried a lot to fix the problem... Try again ...

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Download and install

Realtek High-Definition (HD) Audio Driver

6.0.9279.1 Rev.E95.3 MBMar 31, 2022Download

 

(3) Restart Windows

(4) Download and install

Information: Equalizer APO

--->>> Download

(5) Adjust equalizer to best settings you like

(6) Test again

(7) Please report your results

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‎10-05-2022 05:50 AM

HP Recommended

problem solved after i recieved the 22h2 update, the B&O app still doesn't actually work but the audio quality is back to normal, thanks for the help🙏

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‎10-05-2022 05:54 AM

HP Recommended
@guy93 wrote:

problem solved after i recieved the 22h2 update, the B&O app still doesn't actually work but the audio quality is back to normal, thanks for the help🙏

You're welcome !

 

Try Equalizer APO because B&O is no longer supported.

 

Good luck

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‎10-07-2022 04:56 PM

HP Recommended

Please report back

Kind regards

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