• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎09-24-2022 11:02 AM

HP Recommended
Product: OMEN by HP 15-dh0003nk
Operating System: Microsoft Windows 11

my pc hp omen 15 loose about 3% of charge everyday when the pc is offf a,nd uplugged from power source i have checked the battery health and its good and done everthing but nothing works. plz help me and anyone is facing the same situation

Category:
5 REPLIES 5

‎09-24-2022 12:06 PM

HP Recommended

Hello @firasso98 

Sorry to hear that you are having problems ... I would like to help you.

The battery draining problem indicates a BIOS problem.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Please report your results

Was this reply helpful? Yes No

‎09-24-2022 03:40 PM

HP Recommended

Nom du système d’exploitation Microsoft Windows 11 Famille Unilingue
Version 10.0.22000 Build 22000
Autre description du système d’exploitation Non disponible
Fabricant du système d’exploitation Microsoft Corporation
Ordinateur LAPTOP-8RTDD5SD
Fabricant HP
Modèle OMEN by HP Laptop 15-dh0xxx
Type PC à base de x64
Référence (SKU) du système 7ND26EA#BH4
Processeur Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz, 2592 MHz, 6 cœur(s), 12 processeur(s) logique(s)
Version du BIOS/Date AMI F.46, 09/05/2022
Version SMBIOS 3.2
Version du contrôleur embarqué 44.48

Was this reply helpful? Yes No

‎09-24-2022 04:02 PM

HP Recommended

Hello @firasso98 

 

Change BIOS settings

USB charging <disabled>

 

Kind regards

Was this reply helpful? Yes No

‎09-24-2022 04:05 PM

HP Recommended

Its already done but nothing happened

Was this reply helpful? Yes No

‎09-24-2022 04:21 PM - edited ‎09-24-2022 04:26 PM

HP Recommended

Hello @firasso98 

 

Your case is difficult to evaluate ...

 

(1) I checked BIOS revision history for a related issue you are talking about. Nothing is mentioned.

(2) In your case there are still hidden electricity eater. RTC (realtime clock) is not included !

(3) Use real shutdown ( No sleep ! No Hibernate ! )

(4) HP warranty valid -> please contact HP Support for BIOS update or service "repair"

 

 

Kind regards

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.