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‎03-05-2023 10:35 AM - edited ‎03-05-2023 10:39 AM

HP Recommended
Product: HP 15.6 inch Laptop PC 15-e2000 (2J4W0AV)

my batter is only charging to 99%, not 100%. why is this happening? what should I do to solve this issue? Hp support assistant software says the battery needs to calibrate And the correct model for my laptop is HP 15s-eq2335AU. this model isn't showing in the products.  I use this laptop for studying and sometimes gaming with a cooler(10-20 hours a week). I game while plugging the charger while staying 100%. rest of the time I use it for casual stuff. Please help me to solve this issue.

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1 REPLY 1

‎03-10-2023 07:46 PM

HP Recommended

Hi @blanksick 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing issues with your battery calibration.

 

 HP Power adapters are designed in such a way that the battery is not charged to 100% to ensure maximum battery life.

Kindly refer to this link and you can perform few calibrations for good battery health.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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