battery issue

[Omar-hisham]

hello, i have a problem in my battery , when i charge it ,it stops at 80% only moreover the battery report is very weird the design capacity is not constant it changes with changing in full charge capacity , it was 62000 mwh today was 35000 mwh and now it became 40000 mwh and i don't know why . i will put a pic

[Kumar0307]

@Omar-hisham, Welcome to the HP Support Community!

• Have you tried with an alternate AC Adapter?

Reinstalling Microsoft ACPI-Compliant Control Method Battery under device manager may resolve this issue. Let us try these steps: 

Step 1: Click the Windows “Start” button and right-click “Computer.”

Step 2: Click “Manage,” then “Device Manager.”

Step 3: Click the “Batteries” section. A list of devices will appear.

Step 4: Right-click the “Microsoft ACPI-Compliant Control Method Battery” device and click “Uninstall.”

Step 5: Click the “Action” menu item and “Scan for Hardware Changes” to reinstall the driver.

Restart the computer and check.

If the issue persists, I recommend you update the BIOS, click here

Also, Click here to run a battery test on the PC.

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Kumar0307]

I did not hear back from you yet. Please let me know whether your issue is resolved or you need additional help. 

Cheers 🙂 

Please click “Accept as Solution” on my Public post if the issue is resolved, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!