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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
HP Pavilion Gaming - 15-ec1048ax
Microsoft Windows 10 (64-bit)

everything works properly since 11 months now i face battery issue battery percentage is not going above 33% while charging

3 REPLIES 3
HP Recommended

Hi @mayank9599 

 

Welcome to the HP Support Community. 

We are here to help you with battery-related issues.

 

May I know from when are you facing this issue?

Did you make any hardware or software changes to it?

 

Battery seems “stuck” in a particular charge setting   

The battery might be OK and just need calibration (balance/set).

 

>>>  Testing and Calibrating the Battery (Windows 10)    <<<

 

If calibration fails to help OR the results are even worse afterwards...

It is likely that the battery is bad - or going in that direction.

 

If that is the case, the battery should be replaced.

 

Please run a hardware diagnostics and check if you get any error messages. Here is a link: https://support.hp.com/us-en/document/ish_2854458-2733239-16 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

NIRVANA_95
I am an HP Employee
HP Recommended

Hello!

 

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

 

Have a great day ahead! 

NIRVANA_95
I am an HP Employee
HP Recommended

Hi @mayank9599

 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

 

Have a great day! 

Thanks! 

NIRVANA_95
I am an HP Employee
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