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Message 1 of 2
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battery stuck at 99%while not reaching 100% and shut down at 30%

HP Recommended
hp pavilion EC0026 AX
Microsoft Windows 10 (64-bit)

My laptop Which was bought few months back get shut down while the battery icon shows 30% remaining( I have checked it out just before it get auto shut down) but when I press the power button light indicator shown "White light blinking i.e no power".

And most important things are...
1- When I am going to charge my laptop it doesn't 100% charged, it's just stuck on 99% charging, I have given it to at least 10-15 min to 100% charge, but it is still stuck on 99% ( Battery indication is yellow light i.e charging). 
2- It is always shut down on 30% charging but when pressing the power button indication is "White light".

 I have been facing such problem for 1 month.

please solve my issue as soon as possible 

1 REPLY 1
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HP Support Agent
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Message 2 of 2
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HP Recommended

@VEERESH9 I have a few steps listed below that should help you resolve this concern:

Unplug the charge, Turn off the laptop and turn it back on after 30mins.

Reinstall Microsoft ACPI-Compliant Control Method Battery under device manager:

1) In the search box, type and open “Device Manager”.

2) Expand “Batteries”.

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.

4) Click on “Uninstall”.

5) At the prompt put a check in the box to remove the current driver

6) Shutdown the computer.

7) Remove the battery for a minute and then put it back in. (Skip this step if you have a non removable battery)

8 - When the computer comes back up it should automatically find the driver.

9) Go to Device Manager.

10) Expand Batteries.

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.

12) Click "Search automatically for updated driver software"

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.

 

If the issue persists, run a battery and adapter test using the steps mentioned in this link: Click here

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day! 

Riddle_Decipher
I am an HP Employee

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