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Googo
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Message 1 of 3
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battery swollen to be replaced for second time

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OMEN by HP- 17- w 101 nx
Microsoft Windows 10 (64-bit)

Original battery has swollen up and changed by dealer after almost one year. Second battery swollen again after 8 months. What is this / and what do I do?

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Dragon-Fur
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Message 2 of 3
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@Googo 

 

According to the data, an HP battery in this condition is not dangerous - that is, it is not prone to seepage or explosion.

 

Reference

"Fat" Battery / Bloated Battery / Swollen Battery

 

  • If the battery is in a swollen or bloated condition, the battery must be removed from the computer and replaced.
  • There are no other remedies, tests, or useful options.

HP EliteBook/ProBook/Zbook Workstations - Notebook PCs - Swelling or Deformation of Notebook Battery

 

 

That said:

  • The bloated / swollen battery must be removed from the computer and replaced.
  • It has failed or will soon do so.
  • Not removing the battery could likely result in (further) damage to other components in the computer due to physical stress.

 

If you purchased and had the battery installed by HP, the battery and service will have come with a guarantee for service over a given time.  If the battery did not meet its warranty date, open a case with HP to have the battery replaced.

 

If the battery is not an HP authorized replacement part and / or the battery was installed by other than HP, contact the merchant who provided the battery and completed the installation.

 

 

Part number and replacement procedure are included in the Service Guide.

 Maintenance & Service Guide: Models with GeForce GTX 1060/1070 graphics cards

 

Page 35

 

Description                                       Spare part number

Battery 6 cell, 95 WH, 4.15 Ah, LI           853294-855

 

 

Reference and Resources – Places to find help, solve problems, and learn about your Device

Device Homepage

NOTE:  Content depends on device type and Operating System

Categories:  HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

OMEN by HP - 17-w101nx

 

Thank you for participating in the HP Community Forum.

We are a world community of volunteers dedicated to supporting HP technology

 

Dragon-Fur

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asmita6658
HP Support Agent
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Message 3 of 3
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HP Recommended

Hi @Googo

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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