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- Re: battery

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02-08-2023 11:47 PM
bought a victus 16 yesterday. charged it to 80% and than unpluged. after using a few minutes noticed battery wasnt decreasing after an hour it locked and shut down. i pluged the charger and it was showing 1% battery. then i charged it but it was stuck on 99% and then again it was same problem with the battery i update the drivers in windows update and everything but it didnt fix
02-09-2023 08:38 AM
Hello @Captain2023
Sorry to hear that you are having problems ... I would like to help you.
Let me check your basic system configuration before we continue ... |
(1) Run msinfo32
- Select <System Summary>:
--->>> Copy/screenshot/paste following key/value pairs:
OS Name |
Version |
System Model |
System SKU ( equals HP product number (p/n) ) |
Processor |
BIOS Version/Date |
(2) Please report back