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‎02-03-2019 08:43 AM

HP Recommended
Product: 1VA73EA#BCM
Operating System: Microsoft Windows 10 (64-bit)

Hello!

I have a problem with battery. Battery is not charging, but the charger is  plugged in. In my notebook (omen 17) is hp support assistant and in this app is ,,battery check". There is a need to change it as soon as possible, but I do not know what to do with it.  Thank you for your response.

1 REPLY 1

‎02-03-2019 01:29 PM

HP Recommended

Hello @Mirek_1234 

Are you out of warranty now?

If not, contact HP Support for a claim... Contact HP Worldwide | HP® Official Site 

 

If you are out of warranty, you can try replacing the battery yourself.

But HP does not sell replacement batteries unfortunately.

The battery part number will be on the battery and should be part number... 922977-855

You would have to hunt for a 3rd party seller online for one. I do not have a recommendation or link to a new one.

Here is your manual if you decide to do it yourself... http://h10032.www1.hp.com/ctg/Manual/c06001792

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