black screen

[Hannes2]

Since the day i bought this product (HP Pavilion g15-cx0083nb) I'm having trouble with a black screen apearing  almost daily
when i'm gaming,watching a stream or even using youtube.... when the blackscreen happens I can still hear all the audio the computer even reacts to my mouseclicks (I can hear it) but my screen is just black and i need to restart it to make it go away
it's really anoying because I bought my device to game, but this is almost impossible if the black screen happens almost every hour.. 😕

someone having the sam problem with this device or a pavilion gaming variant and can help me out?

[Jeet_singh]

@Hannes2,

Welcome to HP Support community,

Let's Run Windows Updates troubleshooter -

Download and install the troubleshooter from this link.

Now try to perform Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

If the issue persists, I would suggest here is to uninstall the display drivers on your PC from device manager.

Right-Click on start button> click device manager> expand display adapters>then select the display drivers that are listed and right-click on it and uninstall the drivers.

Check the box that states delete the software for this device.

Now restart the computer and then update the Bios, Chipset and graphics card drivers on your PC either from our HP support website, using this link or download it using HP Support Assistant

Download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Let me know how it goes!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Hannes2]

thanks i'll try and let you know

[Jeet_singh]

@Hannes2,

Please take your time and get back to me with the results,
I'll be awaiting your response and would be glad to help.
 

Thank you 😀